First impressions are often made within seven seconds of a meeting and are difficult, if not impossible, to change. Among other things, this course helps you leave a great first impression. It also addresses how to deal with others in a business setting taking into account differences in culture and region. Since business is often conducted over lunch or dinner, dining skills can also impact someone’s opinion of you as a potential business partner. During the five days of this course you will also get tips on how to apply proper manners and business etiquette in many different settings. In addition, many diplomatic 'incidents' occur due to the personnel's lack of understanding of various protocol standards. Therefore, a portion of the course is dedicated to introducing the international rules of protocol that need to be implemented during formal occasions and visits.
The course is designed to be interactive and participatory, and includes various learning tools to enable the participants to operate effectively and efficiently in a multifunctional environment. The course is built on four learning pillars: concept learning (lectures and presentations), role playing (group exercises), experience sharing (roundtable discussions) and exposure to real world problems and policy choices confronting delegates.
Personnel officers, public relations professionals, event’s organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
By the end of the course, participants will be able to:
TOPICS TO BE COVERED
Module 1: Principles of business etiquette and protocol
Module 2: Achieving communication success
Module 3: Personal and professional conduct
Module 4: Planning and hosting VIP occasions
Module 5: Proper communication etiquette
Module 6: Variations in protocol and etiquette
Module 7: Events Management Foundation
Module 8: Planning Process
Module 9: Events Costs Management
Module 10: Events Logistics Management
Module 11: Marketing of an event
Module 12: Event safety and regulations
Module 13: Human resources planning for the Event
Module 14: Program
Module 15: The Effective Communication in an Event
Module 16: Public Relations
Module 17: Introduction and Fundamentals of Protocol
Module 18: Protocol in practice
Module 19: Practical Sitting Arrangements
Module 20: International Cultural Etiquette
Module 21: Post-event management
Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.
The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.
The will be held at The IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.
Accommodation is arranged upon request. For reservations contact the Training Officer.
Payment should be transferred to IRES account through bank on or before start of the course.
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