Country dropdown
Don't have an account yet? Register Now!

Sign in to your account

Advanced Office Management & Effective Administration Skills


This IRES International Advanced Office Management & Effective Administration Skills training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: office management, communication, organizational, interpersonal & administrative competencies.

In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills.  


5 days


  • Address the office management & administration duties as part and parcel of the organizations business goals
  • Touch on themes such as communication, (behavioral and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity, etc.
  • Define the role of the office management & administrative professionals
  • Outline the aspects of interaction with other functions and departments
  • Introduce and practice effective behavioral, administrative and technical management skills
  • Provide practical problem-solving techniques for efficient office management
  • Equip participants with the skills and competencies needed to be efficient and productive
  • Deliver competencies that identify the knowledge, skills and abilities required to address the resolution of administrative problems
  • Understand the roles, administrative processes and procedures
  • Interpretation of policies and general management team responsibilities

IRES has designed this Advanced Office Management & Effective Administration Skills training course for all those who need to understand a broad range of office management and administration competencies. The training course is suitable for new or advanced users and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioral knowledge required to fulfil their roles successfully.

These are not limited to administrators, office managers and secretaries.


Module 1 - Office Management

·         Topics:
    • What is the Office Management Professional’s place, role and objectives in the organization?
    • How the organization’s culture depends on the image/role of the Office Management Professional
    • Employee code of ethics and employee proprietary agreements
    • Changing codes of supervision/corrective action
    • Authority vs behavioral, administrative and technical responsibilities
    • Managing administrative performance and the process(es) required
    • Objective setting and maintaining standards

Module 2 - Communication: Its Power, Components and Levels

·         Topics:
  • The New Administrative Role in Impacting Organizational Performance
  • Performance Appraisal
  • How Administrators can build Competitive Edge Departments
  • What Administrators Need to Know
  • How to Reshape and Rebalance the New Administration Function KPIs etc.

Module 3 - Organizational (Behavioral and Technical) Competence Effectiveness

·         Topics:
    • Measuring how things are done as well as what they should achieve
    • Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
    • Role in helping individuals take responsibility for making the organization deliver value
    • Role in helping the organization see the world through the eyes of its (internal/external) customers
    • Role in enhancing productivity and reducing conflict/lost time
    • Role in protecting and enhancing business reputation
    • Role in ensuring organizational standards are implemented and respected

Module 4 -Interpersonal Skills

·         Topics:
    • Influencing, persuading and communicating decisions to ensure the organization listen and acts
    • Presentation skills
    • Managing diversity
    • Demonstrate administrative expertise and develop, implement and ensure compliance with organizational systems, processes and procedures
    • Actively review and recommend improvements to organizational systems, processes and procedures
    • Establish checking procedures and ensure quality of work.

Module 5 - Implementation/Administration Guidelines

·         Topics:
    • Role in creating links between organizational strategy and administration goals and their implementation
    • Role as a route to securing competitive realities of the organization
    • Role in creating a partnership with management that turns strategies into results
    • Role in helping management understand the human capital dimension of each of the organization’s key business priorities
    • Action planning and transfer of knowledge and skills to work



The instructor-led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mob: +250789621067


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +250 789 621 067 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment should be transferred to IRES account through bank on or before C.O.B. 4th November 2020

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 09-11-2020
Event End Date 13-11-2020
Cut off date 04-11-2020
Individual Price(rwanda franc) R₣ 552,000
Individual Price (International) EUR 901
Individual Price(International in Dollars) USD 999
Location Kigali,Rwanda
Share this event:

Contact Us

+250 789 621 067
[email protected]
Kamukina KG 501 Gate
Kigali, Rwanda

IRES Facebook Feeds

IRES Twitter Feeds

©2020 Indepth Research Institute. All Rights Reserved.


Don't have an account yet? Register Now!

Sign in to your account