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Business Fundamentals Professional Writing & Speaking Skills Course


In today’s business environment, it is essential that the writing and speaking skills are of the highest professional standard. How well you communicate can make or break your own professional image as well as perceptions of your organization. It directly influences how others view your work and performance, as well as your prospects for career advancement and mobility.

This IRES Business Fundamentals training course has been specifically designed to develop the competency of professionals to equip them with the necessary skills and confidence to achieve excellence in spoken and written communication.

There is a wealth of practical guidance on improving the effectiveness of various forms of spoken and written communication. If you want your reports, memos, letters and e-mails to be read with interest and acted upon and if you want to be able to present your ideas with impact and effectiveness, this is the right training course for you.


5 days.


This IRES training course is for a wide range of professionals whose work requires them to communicate with others:

  • New & Experienced Supervisors
  • Team Leaders & Line Managers
  • Specialists
  • Marketing, HR and PR professionals


By the end of this IRES training course, participants will be able to:

  • Know techniques to write clearer, more effective and professional e-mails, letters and reports
  • Meet the needs of their readerships/audiences enabling them achieve their own objectives
  • Improve your listening skills
  • Have greater confidence in speaking in front of a group
  • Develop your spoken presentational skills and the ability to build professional rapport with your audience and colleagues
  • Confidently use the right techniques, tools and skills for a wide variety of communications challenges


  • DAY 1

    Failing to Plan is Planning to Fail in Written or Spoken Communication

    • What is Successful Business Communication?
    • Establishing a Clear Brief by Careful Listening and Questioning
    • Barriers to Effective Communication and How to Overcome Them
    • Interpersonal Skills and Building Strong Working Relationships: formal and informal contexts; teamwork
    • The Types of Communication to Meet the Needs of Brief and Audience
    • The Differing Skills of Written and Spoken Communication

    DAY 2

    Achieving Professional Speaking and Writing Skills

    • Sources of Information and Research Techniques
    • Structuring an Argument Coherently and Logically to Persuade and Influence
    • Generating Ideas – Mind mapping and Brain Storming
    • Effective Meeting Skills
    • Exercises in Written Communication and Speech Scriptwriting
    • Making a Short Presentation: Dealing with Shyness - Confidence and Nerves

    DAY 3

    Mastering the Language of Business Persuasion

    • Writing and Presenting for a Target Audience and Specific Purpose
    • Constructing a Strong Opening and Powerful Conclusion
    • Structure – Why clear structure helps decision making?
    • Writing an Effective Report
    • Be able to Draft Professional e-mails, memos and letters
    • Professional Proofreading

    DAY 4

    Professional Spoken and Written Presentation

    • Characteristics of Effective Writing
    • Using Tables, Diagrams, Figures and Graphs
    • Improving Clarity with Headings and Sub-headings
    • Avoiding Clichés, Jargon and Management-speak
    • Key Plain English Techniques and How to Apply Them
    • Presenting Your Ideas In-person

    DAY 5

    Developing Your Career as a Speaker and Communicator

    • How to Control Your Nerves and Manage Stress
    • Public Speaking Do's and Dont's
    • Body Language and Posture for Success
    • Rehearsal: Giving and Receiving Feedback to Increase Performance
    • Course Evaluation and Action Planning



This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Mob:+250 789 621 067


Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Mob:+250 789 621 067


Payment should be transferred to IRES account through bank on or before C.O.B 9th November 2020.

Send proof of payment to

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..


Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.
  2. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 16-11-2020
Event End Date 20-11-2020
Cut off date 09-11-2020
Individual Price(rwanda franc) R₣ 552,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 999
Location Kigali,Rwanda
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Contact Us

+250 789 621 067
[email protected]
Kamukina KG 501 Gate
Kigali, Rwanda

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