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Business Writing Skills


How well you communicate determines your own professional image as well as perceptions of your organization. Administrators, Secretaries & PAs are now often called upon to produce correspondence and documents. It is vital that your business writing is of the highest professional standard. It directly influences how others view your work performance, as well as your eligibility for career advancement.

Course features

  • Compose grammatically correct documents
  • Plan and prepare effectively
  • Produce professional minutes and reports

Learning Goals

    • Improve their basic English language skills
    • Be able to plan and prepare their documents quickly and efficiently
    • Show they can produce effective minutes and reports
    • Know how to avoid the pitfalls of written communications
    • Be able to produce persuasive communications to get better results in the workplace

This training course is suitable for:

  • Administrators, Secretaries and Personal Assistants
  • Support staff who want to be able to create professional and effective written work
  • Those who wish to communicate in a modern and efficient, yet professional manner
  • Those who want to develop and enhance their role within their organization


Module 1 - Business Writing Fundamentals

    • The importance of written communications
    • Barriers to good communication
    • English grammar
    • Proofreading skills
    • Common mistakes

Module 2 - Professional Written Communications

    • Planning and preparation
    • Structuring your work
    • Guidelines for composing written communications
    • Avoiding clichés
    • Tone and style
    • Layout and presentation

Module 3 -Writing Minutes

    • Improve your note-taking system
    • Preparation
    • Summarizing
    • What to record
    • Improving your relationship with the chair to enable effective minute writing

Module 4 -Report Writing

    • Setting objectives
    • Sorting information
    • Writing the report
    • Style and presentation

Module 5 -Persuasive Communications

    • Consider your audience
    • Choosing the best words
    • Phrases that work
    • Avoiding biased, sexist and damaging language
    • Delivering bad news


This instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials group work and Q&A session. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater to their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:This email address is being protected from spambots. You need JavaScript enabled to view it..  

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817, Mob: +254 792516000+254 792516010 or

mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment should be transferred to IRES account through bank on or before C.O.B. 9th November 2020

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.


Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.


Event Properties

Event Duration 5 Days
Event Date 16-11-2020
Event End Date 20-11-2020
Cut off date 09-11-2020
Individual Price (International) EUR 830
Individual Price(International in Dollars) USD 920
Location Naivasha,Kenya
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Contact Us

+250 789 621 067
[email protected]
Kamukina KG 501 Gate
Kigali, Rwanda

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