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Interpersonal Skills for the HR professional Course


It is a 5-day interactive course that is designed for human resources professionals. As a human resource professional, you do a lot more than just technical human resources work. Support must be constantly provided to employees and line managers. This is why human resources professionals find themselves having to capitalize on their human relations abilities, or soft skills, to deliver their work effectively. This is the beauty of this course; it stands apart in recognizing situations in organizations that demand special care and attention from human resources professionals outside of their technical human resources competencies. This course addresses those situations and shows you how to develop the right soft skills to handle them.


5 days.


Human resources professionals or those who are about to start a career in human resources such as administrators and specialists. The course is also beneficial for experienced officers and managers in human resources who wish to update their knowledge and skills about the latest techniques in the various human resources functions.


By the end of the course, participants will be able to:

  • Define communication and explain its importance to the work of human resources professionals
  • Apply the main principles of business and report writing
  • Produce written human resources correspondence and sample human resources reports
  • Practice the basic skills of conflict resolution including influencing
  • Explain the importance of customer service in human resources and the steps to build the required mindset
  • Choose the most appropriate basic coaching and counseling techniques in human resources in specific situations.


Day 1-Human resources and communication

  • Definition of communication
  • Communication in HR
  • Characteristics of an effective HR communicator
  • Questioning techniques
  • Listening and empathy
  • Interviewing techniques:
    • The STAR technique
    • The FACT technique
    • The probing technique
    • The leading technique
    • Basics of public speaking

Day 2-HR business communication and HR reports

  • Basics of business writing
  • Writing HR reports
  • Common mistakes in writing HR correspondence and reports
  • Examples of HR correspondence and reports

Day 3-Conflict resolution: A required skill for HR professionals

  • Definition of conflict
  • Sources of conflict in HR
  • Thomas Kilmann conflict model
  • Influencing skills
  • Practical applications in HR

Day 4-Client-centric HR departments

  • Definition of customer service
  • Internal customers versus external customers
  • The importance of customer service in HR
  • Who are the HR customers
  • Building a customer service mentality in the HR department

Day 5-Coaching and counseling employees and line managers

  • Coaching, counseling and mentoring
  • Importance of coaching and counseling to HR professionals
  • Differences between coaching, counseling and mentoring
  • The 5 principles of coaching:
  1. feedback
  2. accountability
  3. challenge
  4. tension
  5. systems
    • The 'TGROW' model of a super coach:
      • Choosing a topic
      • Setting a goal
      • Checking reality
      • Identifying options
      • Gaining commitment through will


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mob: +250789621067


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +250 789 621 067 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment should be transferred to IRES account through bank on or before C.O.B. 18th November 2020

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 23-11-2020
Event End Date 27-11-2020
Cut off date 18-11-2020
Individual Price(rwanda franc) R₣ 552,000
Individual Price (International) EUR 901
Individual Price(International in Dollars) USD 999
Location Kigali,Rwanda
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Contact Us

+250 789 621 067
[email protected]
Kamukina KG 501 Gate
Kigali, Rwanda

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