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Office Management and Effective Administrative Skills Course

INTRODUCTION

Office Management and Effective Administration Skills is an exciting and interactive training course.  It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success. In this IRES training course participants learn how to:

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Manage and present information
  • Organize and improve office systems

DURATION

5 days.

WHO SHOULD ATTEND

All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge

COURSE OBJECTIVES

By the end of the course, participants will be able to:

  • Extend their understanding of their roles and the key contribution they make to organizational success
  • Review their working relationships
  • Review and develop their personal organization, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

TOPICS TO BE COVERED

  • Programme Introduction/Roles, Competences and Personal Effectiveness
  • Team Working, Communication and Meetings
  • Managing Working Relationships /Communication Skills/Supervising Admin Staff
  • Managing Time/Desk Management and Office Technology/Writing Skills
  • Managing Information & Budgets/Improving Customer Service and Systems

TAILOR- MADE

This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mob:+250 789 621 067

REQUIREMENTS

Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.

TRAINING VENUE

The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mob:+250 789 621 067

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B 16th November 2020.

Send proof of payment to

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

CANCELLATION POLICY

Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.
  2. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 23-11-2020
Event End Date 27-11-2020
Cut off date 16-11-2020
Individual Price(rwanda franc) R₣ 552,000
Individual Price (International) EUR 901
Individual Price(International in Dollars) USD 999
Location Kigali,Rwanda
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Contact Us

+250 789 621 067
[email protected]
Kamukina KG 501 Gate
Kigali, Rwanda

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