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Office Management and Effective Administrative Skills Course

INTRODUCTION

Office Management and Effective Administration Skills is an exciting and interactive training course.  It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success.

In this IRES training course participants learn how to:

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Manage and present information
  • Organize and improve office systems

DURATION

5 days.

WHO SHOULD ATTEND

  • All administrative personnel
  • People newly appointed to supervisory roles
  • Secretaries and PA’s within the office environment
  • and those who want to build on their skills and knowledge

COURSE OBJECTIVES

By the end of this IRES training you will be able to: 

  • Extend their understanding of their roles and the key contribution they make to organizational success
  • Review their working relationships
  • Review and develop their personal organization, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

TOPICS TO BE COVERED

  • Programme Introduction/Roles
  • Competence and Personal Effectiveness
  • Team Working, Communication and Meetings
  • Managing Working Relationships
  • Communication Skills
  • Supervising Admin Staff
  • Time Management
  • Desk Management and Office Technology
  • Writing Skills (Report and Minutes)
  • Managing Information & Budgets
  • Improving Customer Service and Systems

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup is arranged upon request. For reservations contact the Training Officer.

Email:This email address is being protected from spambots. You need JavaScript enabled to view it..  

Mob: +254 715 077 817

TAILOR-MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B. 30th September 2020

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Event Properties

Event Duration 5 Days
Event Date 05-10-2020
Event End Date 09-10-2020
Cut off date 30-09-2020
Individual Price (International) EUR 830
Individual Price(International in Dollars) USD 920
Location Nairobi-Kenya
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Contact Us

+250 789 621 067
[email protected]
Kamukina KG 501 Gate
Kigali, Rwanda

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